1. Scope and responsibility
This notice explains how NAVGreen handles information in connection with the NAVGreen website, enquiries, demonstrations and services. Where a customer agreement identifies the parties’ privacy or data-processing roles, that agreement applies to the covered processing.
2. Information we may collect
- Contact and business details you submit, such as name, company, work contact details, role and enquiry content.
- Account and service-administration information where an account or paid service is provided.
- Customer inputs and files that authorized users choose to provide to a service.
- Basic technical, device, access and usage records generated when the website or service is used, to the extent configured and necessary to operate, protect and improve it.
- Communications and support records when you contact NAVGreen.
3. How information may be used
- Respond to enquiries and arrange demonstrations.
- Provide, administer, support and secure the website and services.
- Authenticate authorized users and maintain service records.
- Diagnose issues and improve reliability, usability and relevant features.
- Comply with applicable obligations, enforce agreements and protect rights or safety.
- Send service or business communications that are permitted by law and your preferences.
4. How information may be shared
NAVGreen may share information with providers supporting hosting, communications, analytics, customer support or other service operations; with professional advisers; when required by applicable law or a valid process; to protect rights, systems or people; or in connection with a business reorganization. Sharing is limited to the relevant purpose and subject to applicable commitments.
NAVGreen does not describe customer inputs as being sold as a standalone data product. Any materially different use should be disclosed or agreed as required.
5. International processing
Providers and users may operate in different locations. Where information is processed across borders, NAVGreen and the applicable customer will address required protections according to applicable law and any written enterprise terms.
6. Retention and security
Information is retained for as long as reasonably needed for the purposes described above, contractual commitments, dispute handling and applicable obligations. Specific enterprise retention, export and deletion arrangements apply only when agreed in writing.
NAVGreen uses safeguards appropriate to the context, but no internet transmission or storage method can be promised to be completely secure. See the Security page for the boundary of public commitments.
7. Your choices and requests
Depending on applicable law and the relevant processing role, you may be able to ask about, access, correct, delete, restrict or object to certain processing of your information, or withdraw a consent where processing relies on it. Some requests may be subject to identity verification, exceptions or a customer’s instructions.
8. Children
NAVGreen is a business service and is not directed to children. Do not submit children’s personal information through the website or service.
9. Changes and contact
NAVGreen may update this notice as services or requirements change. The effective date above identifies the published version. Questions or requests may be sent to info@navgreen.cn. Please do not email passwords or unnecessary sensitive information.